Privacy Policy
Last Updated: August 2026
Welcome to ZepyChat, a product and service operated by ZepyPay Technologies ("Company", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, process, and safeguard your information when you access or use our website, software, products, applications, APIs, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of our Services.
1. Scope of this Privacy Policy
This Privacy Policy applies to all users, customers, business representatives, website visitors, vendors, partners, and any individual who interacts with ZepyChat or uses our Services.
This Privacy Policy applies to:
Our Website
Customer Dashboard
WhatsApp Business Platform Services
Business Verification Process
Payment Processing
Customer Support
Marketing Communications
API Services
Mobile and Web Applications
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our platform.
2. Information We Collect
2.1 Personal Information
Depending on the Services you use, we may collect:
Full Name
Email Address
Mobile Number
Company Name
Business Address
GST Number (where applicable)
Business Registration Details
Government Verification Information (if required)
2.2 Business Information
WhatsApp Business Account Information
Meta Business Account Details
Business Display Name
Business Category
Business Verification Documents
Billing Information
Subscription Information
2.3 Technical Information
IP Address
Browser Type
Operating System
Device Information
Login Activity
Session Information
Time Zone
Language Preferences
Error Logs
Cookies and Similar Technologies
2.4 Payment Information
Payments are processed through authorized third-party payment providers. We do not store your complete debit card details, credit card details, CVV, UPI PIN, internet banking credentials, or payment passwords on our servers.
3. How We Use Your Information
We may use your information to:
Create and manage your account.
Provide WhatsApp Business Platform related services.
Verify your identity and business information.
Process subscription payments.
Generate invoices and transaction records.
Provide customer support.
Improve platform functionality.
Prevent fraud, abuse, spam, and unauthorized activities.
Maintain platform security.
Monitor service performance.
Comply with applicable laws and legal obligations.
Send service announcements and important account notifications.
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection against fraud, abuse, and security threats.
5. WhatsApp Business Platform
ZepyChat provides software and automation tools that integrate with the WhatsApp Business Platform.
Your use of WhatsApp Business Platform features is also governed by Meta's applicable terms, policies, and technical requirements. You remain responsible for ensuring that your use of WhatsApp complies with all applicable laws and Meta policies.
ZepyChat is not responsible for actions, service interruptions, account restrictions, suspensions, policy decisions, or technical issues caused by Meta or other third-party providers.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, including:
SSL/TLS encrypted communication.
Secure authentication mechanisms.
Role-based access controls.
Password protection.
Server security monitoring.
Regular software updates.
Data backup procedures.
Access logging.
Protection against unauthorized access where reasonably practicable.
While we use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Sharing and Disclosure
We respect your privacy and do not sell, rent, lease, or trade your personal information to third parties for their independent marketing purposes.
We may share your information only when reasonably necessary with:
Meta for WhatsApp Business Platform services.
Payment gateways and payment processing providers.
Cloud hosting and infrastructure providers.
Email, SMS, communication, and notification service providers.
Analytics and security service providers.
Professional advisers including auditors, accountants, and legal advisers where required.
Government authorities, regulators, courts, or law enforcement agencies where disclosure is required by applicable law or a lawful request.
All such disclosures are made only to the extent reasonably necessary for providing our Services or complying with applicable legal obligations.
8. International Data Transfers
Some of our technology partners, infrastructure providers, and service providers may process or store information in jurisdictions outside India. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable laws.
9. Data Retention
We retain personal and business information only for as long as reasonably necessary to:
Provide our Services.
Maintain customer accounts.
Comply with applicable legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Enforce our agreements.
Prevent fraud and abuse.
When information is no longer required, we may securely delete, anonymize, or archive it in accordance with our internal retention procedures and applicable law.
10. Cookies and Similar Technologies
We use cookies and similar technologies to improve user experience, maintain secure sessions, remember user preferences, analyze website performance, and enhance security.
Cookies may include:
Essential Cookies
Authentication Cookies
Performance Cookies
Analytics Cookies
Security Cookies
You may control or disable cookies through your browser settings. However, certain features of our Services may not function properly if essential cookies are disabled.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Access your personal information.
Update or correct inaccurate information.
Request deletion of your information where legally permissible.
Request restriction of certain processing activities where applicable.
Withdraw consent where processing is based on consent.
Opt out of non-essential marketing communications.
Request a copy of certain personal information where applicable.
We may require verification of identity before processing privacy-related requests.
12. Third-Party Services
Our Services may integrate with third-party products and services including Meta, payment gateways, analytics providers, cloud infrastructure providers, authentication providers, and other technology partners.
These third-party services operate under their own privacy policies and terms. We encourage users to review those policies before using such services.
13. Children's Privacy
Our Services are intended for businesses and individuals who are legally capable of entering into binding agreements under applicable law. We do not knowingly collect personal information from children where prohibited by law. If we become aware that such information has been collected, we may take reasonable steps to delete it.
14. Changes to this Privacy Policy
We may modify or update this Privacy Policy at any time to reflect changes in our Services, legal requirements, or business practices. The updated version will become effective immediately upon publication unless otherwise stated. Continued use of the Services after such updates constitutes acceptance of the revised Privacy Policy.
15. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, you may contact us:
ZepyPay Technologies
Support Email: support@zepychat.in
Sales Email: sales@zepychat.in
Phone: +91 9990665076
Registered Office:
C-030, Ivent
C Block, Sector 63
Hazratpur Wajidpur
Noida, Uttar Pradesh 201309
India
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, unless otherwise required by applicable law.
17. Disclaimer
While ZepyChat implements commercially reasonable technical and organizational measures to protect information, no method of electronic transmission, internet communication, cloud storage, or electronic processing can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for ensuring compliance with all applicable laws, regulations, and third-party platform requirements, including those of the WhatsApp Business Platform. Nothing in this Privacy Policy limits any rights or obligations that cannot be excluded under applicable law.