Refund Policy
Effective Date: August 2026
This Refund Policy ("Policy") governs all purchases, subscriptions, software licenses, implementation services, onboarding services, API services, and other products or services provided by ZepyPay Technologies under the brand ZepyChat.
By purchasing or using any ZepyChat Service, you acknowledge that you have read, understood, and agree to this Refund Policy.
1. Scope
This Policy applies to all subscription plans, software services, implementation services, onboarding fees, professional services, API services, support plans, and any other paid services offered by ZepyChat unless a separate written agreement expressly provides otherwise.
2. Subscription Payments
All subscription fees are charged in advance for the selected billing period.
By purchasing a subscription, you authorize the Company to charge the applicable fees, taxes, and government levies through your selected payment method.
Subscription fees are generally non-refundable except where required under applicable law or expressly stated in this Policy.
3. Billing
The customer is responsible for:
Providing accurate billing information.
Maintaining valid payment methods.
Ensuring timely payment of invoices.
Reviewing invoices before making payment.
Failure to make timely payment may result in suspension or termination of Services.
4. Refund Eligibility
Refund requests may be considered only where:
A duplicate payment has been successfully processed.
An incorrect amount has been charged due to a verified billing error caused by the Company.
The Company is legally required to issue a refund under applicable law.
The Company expressly approves a refund in writing.
Refund requests are evaluated individually and approval is solely at the Company's discretion unless otherwise required by applicable law.
5. Non-Refundable Services
Unless required by applicable law, the following are non-refundable:
Subscription fees.
Setup or onboarding charges.
Implementation services.
Professional consulting services.
API activation charges.
Business verification assistance.
WhatsApp onboarding services.
Template setup services.
Custom development.
Training services.
Migration services.
Renewal payments.
Usage-based charges.
Government fees, taxes, or third-party charges.
Services that have already been delivered, consumed, activated, configured, or substantially performed are generally not eligible for refund.
6. Cancellation
You may cancel your subscription at any time through your account or by contacting our support team.
Cancellation prevents future renewals only and does not automatically entitle you to a refund for the current billing period unless expressly stated otherwise in this Policy or required by applicable law.
7. Free Trials
If a free trial is offered, it is provided solely for evaluation purposes.
At the end of the trial period, paid Services may begin only in accordance with the applicable subscription terms communicated to you at the time of signup.
8. Taxes
Applicable GST, government taxes, duties, transaction charges, payment gateway charges, bank charges, currency conversion fees, and other statutory levies are generally non-refundable unless required by applicable law.